Information Technology Services (“ITS“) and Business Process Outsourcing (“BPO“) are here to stay and are an integral part of today’s globalized world. India has rapidly emerged as a preferred destination for global corporations seeking to outsource their business processes. ITS and BPO in a global economy presents unique challenges such as issues relating to permanent establishment, transfer pricing, intellectual property, privacy, data protection, security along with the incorporation of the same into various contracts and agreements.
Services Offered include:
- Data protection: Advising on data protection laws and its implications on multinationals / BPOs / captives based on the business model and the nature of information processed / stored / collected.
- Regulatory approvals: Obtaining the requisite regulatory approvals for setting up and carrying on operations in India.
- Advising on laws: Advising clients on the protection of intellectual property, information technology, confidentiality, enforcement of foreign awards / judgments, etc
- Employment Laws: Advising clients on employment laws including compliance with labour laws, drafting policies and procedures, employment agreements, etc in relation to the IT and BPO sector.
- Documentation: Drafting and negotiating term sheets, joint venture and other corporate Agreements. Drafting and negotiating master service agreements, service level agreements, build operate- Transfer agreements, software license and distribution agreements, end-user license agreements, reseller agreements, software development agreements, software escrow agreements, software assignment agreements, call center agreements, tele-marketing agreements, technology transfer agreements and other outsourcing agreements. Further, assisting in drafting privacy policies, disclaimers and website terms so as to ensure compliances under Indian laws.